Customer Services

  • About Us

    It’s important to us to spread the word on the benefits of body care – inside and out - and wellbeing. Your body should feel fantastic and deserves the luxury and indulgence offered by our boutique range of quality products.

    Our gift box and wish list services will ensure that you and your loved ones give and receive the perfect gifts on those important occasions.

  • UK Delivery & Pricing

    Orders are normally dispatched within 2-3 days and your goods will be delivered by Royal Mail. You will have the choice of 1st (1-2 days) or 2nd class (3-5 days) during the check out procedure.

    For parcels over 1kg and depending on the speed required, size and value of your order, we may use an alternative courier service on occasions and you will then have the option to track your delivery.

    UK 1st Class 1-2 items £3.80
    UK 2nd Class 1-2 items £3.30

    UK 1st Class 3-5 items £6.15
    UK 2nd Class 3-5 items £5.39

    UK Courier Service 6 or more items £9.95

  • Returns & Faulty Goods

    We strive for perfection and want you to be completely satisfied with our products. You can return goods within 14 days of purchase if they are damaged on delivery or faulty (please report damaged and faulty goods to us within 7 days) receive a full refund including postage within 5 days of the receipt of the returned goods. If you have simply changed your mind, we are happy to refund the cost of unused and unopened products in resalable condition to you within 10 days of the receipt of the returned goods. Please retain your proof of postage.

  • Terms & Conditions

    1. Placing An Order

    1.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, and before placing your order, you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered and the delivery address entered.

    1.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

    1.3 We may refuse to accept an order:
    (a) where goods are not available;
    (b) where we cannot obtain authorisation for your payment;
    (c) if there has been a pricing or product description error; or
    (d) if you do not meet any eligibility criteria set out in our terms and conditions.

    1.4 We will not be held liable for any loss caused by you entering your address incorrectly into the website or not collecting a parcel within the courier's timeframe. Should a courier charge us for returning an uncollected item, we reserve the right to charge your card with the cost charged to us by the courier for returning the item to us and for dispatching the parcel again to your nominated delivery address. Current return charges are £5, with a further £5 for the re-delivery within the UK.

    1.5 If an item is not delivered by the courier we use, we will claim a refund from them. We withhold the right to charge your card for the original amount if there is evidence of non co-operation with them during their enquiries.

    1.6 If you have not been present when a parcel has been delivered then the item will be returned to the depot. It is your responsibility to collect the item from the depot within the time period stated by the courier, if the item is not collected then the parcel will be returned to us. The couriers will charge for returning the items to us, and we will pass this charge onto you as a result. You will be notified of this charge via email and the charge will be taken from the original card you used to place your order. Current return charges are £5, with a further £5 for the re-delivery within the UK.

    1.7 The delivery timescales quoted on our website are estimates, and should only be used as guidance. The vast majority of our orders do arrive within these timescales, however, we would ask that you wait 3 working days past the last estimate day before contacting us should your parcel not arrive within the delivery estimate timescale. This allows for any local delays affecting Royal Mail deliveries before we can take action in locating orders.

    1.8 In the event that your order does not arrive, you must inform us within 14 days of the last estimated delivery date. Failure to report missing items within 14 days may result in us being unable to investigate missing orders with our couriers. In the event that your order arrives damaged, you must inform us within 7 days of receiving your order.

    2. Pricing

    2.1 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

    2.2 Our prices are reviewed periodically.

    3. Cancellation & Returns

    3.1 If you wish to cancel your order:
    (a) you can notify us by email to [email protected] before we have packed or dispatched the goods to you; or
    (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 3.2 below.

    3.2 You can return goods you have ordered from us for any reason (except as outlined in clause 3.4 below) at any time within 14 days of receipt for a full refund or exchange. The cost and responsibility of returning goods to us shall be borne by you. We recommend you obtain proof of posting. If an exchange is required, extra postage & packing is required to be paid before we send goods out.

    3.3 Upon receipt of the goods we will issue to you a refund of the amount paid (less any outbound postage costs incurred) or an exchange credit as required. Where free delivery has been offered with the order then there will be a charge at the standard rate of delivery applied. The current pricing can be found on our delivery details page.

    3.4 The rights to return the goods to us as referred to in clause 3.2 & 3.3 will not apply in the event that the product has been used, or if any seal on the packaging for the product has been broken, upon return to us. The return must include the original packaging.
    The provisions of this clause 3.4 do not affect your statutory rights.

    4. Website

    4.1 You are permitted to print and download extracts from this Website for your own use on the following basis:
    (a) no documents or related graphics on this Website are modified in any way;
    (b) no graphics on this Website are used separately from accompanying text; and
    (c) any of our copyright and trade mark notices and this permission notice appear in all copies.

    4.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 4.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

    4.3 Subject to clause 4.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

    4.4 Any rights not expressly granted in these terms are reserved.

    4.5 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

    4.6 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

    4.7 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

    4.8 You are prohibited from posting or transmitting to or from this Website any material:
    (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
    (b) for which you have not obtained all necessary licences and/or approvals;
    (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
    (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

    4.9 You may not misuse the Website (including, without limitation, by hacking).

    4.0 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 4.2 or 4.3

    5. Links To & From Other Websites

    5.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

    5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
    (a) you do not remove, distort or otherwise alter the size or appearance of the Vivir Pura logo;
    (b) you do not create a frame or any other browser or border environment around this Website;
    (c) you do not in any way imply that we are endorsing any products or services other than our own;
    (d) you do not misrepresent your relationship with us nor present any other false information about us;
    (e) you do not otherwise use any Vivir Pura trademarks displayed on this Website without our express written permission;
    (f) you do not link from a website that is not owned by you; and
    (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
    We expressly reserve the right to revoke the right granted in this clause 5.2 for breach of these terms and to take any action we deem appropriate.

    5.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 5.2.

    6. Membership & Registration

    6.1 To register with you must be over eighteen years of age.

    6.2 Each registration is for a single user only. We do not permit you to share your user name, password or membership number with any other person nor with multiple users on a network.

    6.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

    6.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

    7. Liability

    7.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

    7.2 The information on this Website is provided "as is" without any conditions, warranties or other terms of any kind.

    7.3 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

    7.4 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

    7.5 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

    7.6 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

    8. Law & Jurisdiction

    8.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

    8.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

    9. General

    9.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

    9.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

    9.3 You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions

    9.4 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

    9.5 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

    10. Company Details

    Vivir Pura Body Boutique

    2 Mount Pleasant, Mill Lane, Albury, Hertfordshire SG11 2JT


    Email: [email protected]

    Tel: 01279 771321