Answers to Frequently Asked Questions


You will be notified of any order tracking details and whether a signature will be required on delivery if you have selected the applicable delivery service

You will be able to select a next day delivery service (excludes weekends) during the checkout process

You will be notified via email when your order has been dispatched

We are happy to accept the return of damaged and faulty goods

You may report late, missing or delayed deliveries via our website

You may cancel an order before dispatch or return goods if you change your mind



Gift boxes in two sizes are available at an additional fee.

Our natural Mediterranean honeycomb and silk sea sponges come individually boxed (included in the product price)

All parcels are well packaged to limit the risk of damage in transit, including appropriate filling, and marked “FRAGILE”



Further product information and advice is available on request

Our products and ingredients are natural, organic and sustainably sourced where at all possible



Your personal details are secure and can be amended at any time

We offer various payment option, available during the checkout process

Various offers and promotions will be offered regularly through the website

We encourage blogs relating to our products

There are no hidden costs and all charges are clearly displayed during the checkout process

We offer a gift box and wish list service

Your first order will automatically qualify for a 10% discount on goods ordered and a free membership with 10% discount on all repeat orders