Answers to Frequently Asked Questions
Delivery
You will be notified of any order tracking details and whether a signature will be required on delivery if you have selected the applicable delivery service
You will be able to select a next day delivery service (excludes weekends) during the checkout process
You will be notified via email when your order has been dispatched
We are happy to accept the return of damaged and faulty goods
You may report late, missing or delayed deliveries via our website
You may cancel an order before dispatch or return goods if you change your mind
Packaging
Gift boxes in two sizes are available at an additional fee.
Our natural Mediterranean honeycomb and silk sea sponges come individually boxed (included in the product price)
All parcels are well packaged to limit the risk of damage in transit, including appropriate filling, and marked “FRAGILE”
Products
Further product information and advice is available on request
Our products and ingredients are natural, organic and sustainably sourced where at all possible
General
Your personal details are secure and can be amended at any time
We offer various payment option, available during the checkout process
Various offers and promotions will be offered regularly through the website
We encourage blogs relating to our products
There are no hidden costs and all charges are clearly displayed during the checkout process
We offer a gift box and wish list service
Your first order will automatically qualify for a 10% discount on goods ordered and a free membership with 10% discount on all repeat orders